<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>The Back Office by Clara</title><description>Field notes on running a service business — the calls, the customers, the things nobody tells you.</description><link>https://heyitsclara.com/</link><language>en-gb</language><item><title>The best AI phone answering service for Canadian contractors (2026)</title><link>https://heyitsclara.com/us/blog/best-ai-phone-answering-service-ca-contractors/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/best-ai-phone-answering-service-ca-contractors/</guid><description>Comparing AI phone answering services for Canadian contractors and home service businesses — what to look for, what each costs, and which one actually works when you&apos;re on the job.</description><pubDate>Sat, 25 Apr 2026 00:00:00 GMT</pubDate><category>AI &amp; Business</category><author>Adam Stevens</author></item><item><title>The best AI phone answering service for UK tradespeople (2026)</title><link>https://heyitsclara.com/us/blog/best-ai-phone-answering-service-uk-tradespeople/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/best-ai-phone-answering-service-uk-tradespeople/</guid><description>Comparing AI phone answering services for UK tradespeople — what to look for, what each costs, and why the right choice depends on how your business actually works.</description><pubDate>Sat, 25 Apr 2026 00:00:00 GMT</pubDate><category>AI &amp; Business</category><author>Adam Stevens</author></item><item><title>The best AI phone answering service for US contractors (2026)</title><link>https://heyitsclara.com/us/blog/best-ai-phone-answering-service-us-contractors/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/best-ai-phone-answering-service-us-contractors/</guid><description>Comparing AI phone answering services for US contractors and home service businesses — what to look for, what each costs, and which one actually works when you&apos;re on the job.</description><pubDate>Sat, 25 Apr 2026 00:00:00 GMT</pubDate><category>AI &amp; Business</category><author>Adam Stevens</author></item><item><title>All calls, answered: the new way Clara works</title><link>https://heyitsclara.com/us/blog/new-how-clara-answers-calls/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/new-how-clara-answers-calls/</guid><description>We&apos;ve changed how Clara handles incoming calls. Instead of only catching the ones you miss, Clara can now be your primary answering service — with scheduling, rules, and call learning built in.</description><pubDate>Sat, 25 Apr 2026 00:00:00 GMT</pubDate><category>Product Updates</category><author>Adam Stevens</author></item><item><title>How Carpenters and Joiners Stop Missing Jobs While They&apos;re on the Tools</title><link>https://heyitsclara.com/us/blog/ai-receptionist-for-carpenters/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/ai-receptionist-for-carpenters/</guid><description>Carpenters can&apos;t answer the phone mid-cut. An AI receptionist captures enquiry details — what the job is, where, and how to reach them — so you follow up with everything you need.</description><pubDate>Fri, 24 Apr 2026 00:00:00 GMT</pubDate><category>AI &amp; Business</category><author>Shani Sofer</author></item><item><title>Why Taxi and Private Hire Operators Are Switching to AI Receptionists</title><link>https://heyitsclara.com/us/blog/ai-receptionist-for-taxi-private-hire/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/ai-receptionist-for-taxi-private-hire/</guid><description>Missed calls mean lost bookings in taxi and private hire. AI receptionists answer 24/7, capture pickup details, and make sure every job reaches the driver — even at 2am.</description><pubDate>Fri, 24 Apr 2026 00:00:00 GMT</pubDate><category>AI &amp; Business</category><author>Shani Sofer</author></item><item><title>The calls you miss at 6pm are worth more than the ones at 10am</title><link>https://heyitsclara.com/us/blog/the-calls-you-miss-at-6pm/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/the-calls-you-miss-at-6pm/</guid><description>After-hours calls aren&apos;t just inconvenient — they&apos;re disproportionately high-intent. Here&apos;s why the evening is where most small businesses leak the most money.</description><pubDate>Thu, 23 Apr 2026 00:00:00 GMT</pubDate><category>Business</category><author>Shani Sofer</author></item><item><title>How mobile mechanics are winning jobs from the driveway</title><link>https://heyitsclara.com/us/blog/how-mobile-mechanics-win-jobs-from-the-driveway/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/how-mobile-mechanics-win-jobs-from-the-driveway/</guid><description>Mobile mechanics can&apos;t answer the phone while they&apos;re under a car. But the ones who are growing fastest have figured out what to do about it.</description><pubDate>Wed, 22 Apr 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Adam Stevens</author></item><item><title>Why heating engineers lose more leads in April than December</title><link>https://heyitsclara.com/us/blog/why-heating-engineers-lose-leads-in-spring/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/why-heating-engineers-lose-leads-in-spring/</guid><description>Winter emergencies keep the phone ringing. Spring servicing season is where the real lead loss happens — and most heating engineers don&apos;t see it coming.</description><pubDate>Tue, 21 Apr 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Shani Sofer</author></item><item><title>How roofers handle enquiries when they&apos;re on a job</title><link>https://heyitsclara.com/us/blog/how-roofers-handle-enquiries/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/how-roofers-handle-enquiries/</guid><description>When you&apos;re working at height, answering the phone isn&apos;t just inconvenient — it&apos;s dangerous. Here&apos;s how roofing businesses deal with the enquiry problem.</description><pubDate>Mon, 13 Apr 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Shani Sofer</author></item><item><title>&quot;I don&apos;t want to talk to an AI&quot;</title><link>https://heyitsclara.com/us/blog/will-my-customers-mind-talking-to-an-ai/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/will-my-customers-mind-talking-to-an-ai/</guid><description>The most common concern about Clara, and the answer isn&apos;t as simple as &apos;they&apos;ll be fine with it.&apos;</description><pubDate>Sun, 12 Apr 2026 00:00:00 GMT</pubDate><category>AI &amp; Business</category><author>Shani Sofer</author></item><item><title>Why electricians lose leads they never knew they had</title><link>https://heyitsclara.com/us/blog/why-electricians-lose-leads/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/why-electricians-lose-leads/</guid><description>The missed calls that hurt most are the ones you don&apos;t know about. For electricians, invisible lead loss is more common than most realise.</description><pubDate>Sat, 11 Apr 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Adam Stevens</author></item><item><title>What actually happens when an AI answers your business calls</title><link>https://heyitsclara.com/us/blog/ai-receptionist-for-small-business/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/ai-receptionist-for-small-business/</guid><description>AI receptionists are starting to replace voicemail for small businesses. Here&apos;s what the experience is really like, from the caller&apos;s side and the business owner&apos;s.</description><pubDate>Fri, 10 Apr 2026 00:00:00 GMT</pubDate><category>AI &amp; Business</category><author>Shani Sofer</author></item><item><title>Can&apos;t Siri already do this?</title><link>https://heyitsclara.com/us/blog/cant-siri-already-do-this/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/cant-siri-already-do-this/</guid><description>It&apos;s a fair question. But Siri and Clara are solving completely different problems.</description><pubDate>Thu, 09 Apr 2026 00:00:00 GMT</pubDate><category>AI &amp; Business</category><author>Shani Sofer</author></item><item><title>Taking on more cleaning clients without the chaos</title><link>https://heyitsclara.com/us/blog/taking-on-more-cleaning-clients/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/taking-on-more-cleaning-clients/</guid><description>Growing a cleaning business sounds simple. In practice, every new client adds more admin, more calls, and more things to keep track of.</description><pubDate>Thu, 09 Apr 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Shani Sofer</author></item><item><title>Why phone tag is killing dog grooming businesses</title><link>https://heyitsclara.com/us/blog/phone-tag-dog-grooming/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/phone-tag-dog-grooming/</guid><description>Dog grooming runs on repeat bookings and loyal clients. But the back-and-forth of scheduling is eating into time that should be spent on the actual work.</description><pubDate>Tue, 07 Apr 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Shani Sofer</author></item><item><title>No, it&apos;s not &apos;press 1 for sales&apos;</title><link>https://heyitsclara.com/us/blog/no-its-not-press-1-for-sales/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/no-its-not-press-1-for-sales/</guid><description>When people hear &apos;AI phone system,&apos; they picture the worst kind of automation. Clara isn&apos;t that.</description><pubDate>Mon, 06 Apr 2026 00:00:00 GMT</pubDate><category>AI &amp; Business</category><author>Shani Sofer</author></item><item><title>How estate agents are judged before the first viewing</title><link>https://heyitsclara.com/us/blog/estate-agents-judged-before-first-viewing/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/estate-agents-judged-before-first-viewing/</guid><description>Vendors choose their agent before they&apos;ve seen a single property. The decision often comes down to one thing: how quickly you picked up the phone.</description><pubDate>Sat, 04 Apr 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Shani Sofer</author></item><item><title>Keeping your gardening business ticking over in the off-season</title><link>https://heyitsclara.com/us/blog/gardening-business-off-season/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/gardening-business-off-season/</guid><description>The winter slowdown doesn&apos;t have to mean a dry diary. How gardeners keep enquiries warm and clients loyal through the quieter months.</description><pubDate>Thu, 02 Apr 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Adam Stevens</author></item><item><title>Why the phone is the hardest part of running a removals company</title><link>https://heyitsclara.com/us/blog/removals-company-phone/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/removals-company-phone/</guid><description>Removals is a complex, high-stakes service to sell over the phone. Most companies handle it the same way — and most leave money on the table because of it.</description><pubDate>Sun, 29 Mar 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Shani Sofer</author></item><item><title>What it actually costs to answer your own phone</title><link>https://heyitsclara.com/us/blog/cost-of-answering-your-own-phone/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/cost-of-answering-your-own-phone/</guid><description>Most self-employed tradespeople think of the phone as free. It isn&apos;t. Here&apos;s what it&apos;s actually costing you.</description><pubDate>Fri, 27 Mar 2026 00:00:00 GMT</pubDate><category>Running a Business</category><author>Shani Sofer</author></item><item><title>Why your busiest days are bad for future business</title><link>https://heyitsclara.com/us/blog/busiest-days-bad-for-future-business/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/busiest-days-bad-for-future-business/</guid><description>When the work is flowing, it&apos;s easy to feel like everything is fine. But your busiest days are often the ones quietly costing you the most.</description><pubDate>Mon, 23 Mar 2026 00:00:00 GMT</pubDate><category>Running a Business</category><author>Shani Sofer</author></item><item><title>What customers think when nobody picks up</title><link>https://heyitsclara.com/us/blog/what-customers-think-when-nobody-picks-up/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/what-customers-think-when-nobody-picks-up/</guid><description>The missed call is only half the story. What happens in the customer&apos;s head after nobody answers tells you a lot about why they don&apos;t call back.</description><pubDate>Fri, 20 Mar 2026 00:00:00 GMT</pubDate><category>Running a Business</category><author>Shani Sofer</author></item><item><title>The callback you keep meaning to make</title><link>https://heyitsclara.com/us/blog/the-callback-you-keep-meaning-to-make/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/the-callback-you-keep-meaning-to-make/</guid><description>It&apos;s on your list. It&apos;s been on your list for three days. At some point, it stopped being a lead and became a guilt trip.</description><pubDate>Sun, 15 Mar 2026 00:00:00 GMT</pubDate><category>Running a Business</category><author>Shani Sofer</author></item><item><title>What missed calls actually cost tradespeople (the numbers most never add up)</title><link>https://heyitsclara.com/us/blog/cost-of-missed-calls-tradespeople/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/cost-of-missed-calls-tradespeople/</guid><description>A locksmith handled 68 calls in his first month with Clara. 16 turned into booked jobs. Here&apos;s how to work out what unanswered calls are costing your business.</description><pubDate>Sat, 14 Mar 2026 00:00:00 GMT</pubDate><category>Trade Guides</category><author>Adam Stevens</author></item><item><title>On being busy versus building something</title><link>https://heyitsclara.com/us/blog/busy-vs-building/</link><guid isPermaLink="true">https://heyitsclara.com/us/blog/busy-vs-building/</guid><description>Busy feels like progress. Sometimes it is. But there&apos;s a difference between a business that&apos;s growing and one that&apos;s just full.</description><pubDate>Wed, 11 Mar 2026 00:00:00 GMT</pubDate><category>Running a Business</category><author>Adam Stevens</author></item></channel></rss>