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Clara for Electricians

When something's sparking, nobody leaves a voicemail

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Explore how Clara can help your electricians business succeed

Electricians
Does this sound familiar?

When you're up a ladder, you can't always answer the phone. Most electrical calls are urgent. A tripping RCD, a burning smell, a total power outage. When someone calls and nobody picks up, they move on to the next electrician. Clara makes sure every call is answered, every detail is captured, and every lead reaches you — even when you can't put down the drill.

Electrical work demands full concentration. Inside a consumer unit, on a ladder running cables, testing a circuit — these aren't moments where you can have your phone at your ear. Safety aside, most electrical jobs physically prevent you from taking calls for hours at a time. The enquiry comes in, lands on voicemail, and the customer calls the next electrician on the list.

The stakes are higher than they might seem, because the jobs are often non-urgent to the caller but highly time-sensitive in terms of who gets them. Someone calling about a rewire or a new EV charger installation isn't in crisis. They're comparing options. The first electrician to call back with clear availability and a reasonable quote often wins the job, regardless of reputation or proximity.

A Fix Radio survey of over 220 UK tradespeople found that 60% regularly struggle to take calls while on site, and 34% had lost work directly as a result. For electricians, where the nature of the work makes on-site calls genuinely unsafe, that number is almost certainly higher.

Emergency fault calls

Rewiring quotes

EICR and certificate bookings

Power outage call outs

New build first fixes

EV charger enquiries

Saving customer details

Overnight & after hours

When customers call, Clara can...

  1. Ask what the fault or job is
  2. Confirm their location and property type
  3. Check if it's an emergency or routine job
  4. Collect their name and contact details
  5. Let them know you'll call back with availability
Hi there, you've reached Spark Electrical. I'm the virtual assistant, how can I help you today?
Hi, yeah, um — my trip switch keeps flipping every time I turn the oven on. It's been doing it all week and it's getting worse.
That definitely sounds like something to get looked at. Have you noticed any burning smells or scorch marks around the socket or the fuse board?
No, nothing like that. It just trips and I have to go and reset it every time.
Okay, good — no signs of anything dangerous then, but it still needs checking. I'll get the details to Mike. Can I take your name?
James Elliot.
Thanks James. And the best number to reach you on?
Oh, um — 07700 900 456.
Got it. And what's the postcode? I'll just check you're in Mike's area.
It's LS8 2DQ.
That's within the area. One more thing — is the fuse board the old style with wire fuses, or a newer one with switches?
Honestly I'm not sure. It's got switches I think, but it's not brand new or anything.
No problem, I'll note that down. Mike's on a job at the moment but I've flagged yours. He'll call you back this afternoon to arrange a time. Is there anything else I can help with?
No, that's great. Thanks a lot.
You're welcome, James. Mike will be in touch shortly. Have a good day!

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Solo

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CA$64.99
/month 7-day free trial

One person. Every call covered

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Answers calls 24/7
20+ natural-sounding voices
Call summaries, transcripts, and recordings
Spam filtering and urgent flags
Make and receive calls, all in one place
Call forwarding, keep your number
Live chat support

Teams

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One business, multiple people, total coverage.

Everything in Solo, then:

Multiple users on one account
Shared phone numbers
Call routing to the right person
Web dashboard
Call summaries sent to email
Priority support

Frequently Asked Questions

Can Clara handle emergency electrical calls?

Yes. Clara can identify urgent calls — like sparking, burning smells, or power outages — and flag them as high priority so you can respond immediately, even if you're on another job.

Will Clara know what questions to ask about electrical jobs?

Clara is configured to ask the right questions for your trade: what the fault is, where the property is, whether it's an emergency, and how to reach them back. You can customise these questions at any time.

Can Clara handle EICR and certificate enquiries?

Yes. Clara captures whether the caller needs an EICR, landlord certificate, or PAT testing, along with their property details and any deadlines.

What if a customer calls about an existing job?

Clara will take a message with the details and let you know so you can follow up when you're free. She'll let the caller know you'll be in touch shortly.

Does Clara work after hours?

Absolutely. Clara answers calls 24/7. For after-hours calls, she can let callers know your business hours and still capture their details so nothing is lost.

Will callers know they're speaking to an AI?

Clara sounds natural and conversational — most callers won't realise. You can choose whether Clara introduces herself as an assistant or simply answers on your behalf. It's up to you.

Can Clara give out my pricing or call-out rates?

You can set up Clara to share your standard rates, or simply let callers know you'll provide a quote once you've reviewed the job details. You're in control of what she says.

Do I need a new phone number?

No. Clara works with your existing business number. Just set up call forwarding and Clara starts answering when you can't pick up.

What if someone calls about something Clara can't handle?

Clara will take a message and flag it for you. She won't try to bluff her way through something she's not set up for — she'll just make sure you get the details and you can call back.

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