When Clara answers a call on your behalf, the conversation follows a natural flow designed to collect the information you need while keeping the caller comfortable.
The call flow
- Greeting, Clara introduces herself using your business name. For example: “Hi there, welcome to Roberts Plumbing. I’m the virtual assistant, how can I help you today?”
- Understanding the inquiry, Clara asks what the caller needs help with, letting them explain in their own words.
- Collecting details, depending on your setup, Clara will ask for the caller’s name, phone number, location, and any other details relevant to your trade.
- Closing, Clara confirms the details and lets the caller know you’ll be in touch.
What you receive
After every call, you get:
- A summary, a short paragraph describing what the caller needs
- Caller details, name, phone number, and location
- Full transcript, the complete conversation, word for word
- Urgency indicator, so you can prioritize callbacks
How long do calls last?
Most calls are between 60 and 90 seconds. Clara is designed to be efficient without feeling rushed.
Still need help?
If a call summary doesn’t look right or you want to understand how Clara handled a specific conversation, reach us at [email protected] and someone from our team will help you out.