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Clara for Car Repair

Hands greasy. Phone ringing. Customer waiting.

Explore how Clara can help your car repair business succeed

Clara AI receptionist for car repair
Does this sound familiar?

When your hands are in an engine bay, the phone might as well be in another zip code. Repair calls are almost always urgent. A check-engine light on the way to work, a grinding noise, a no-start in the driveway. Car Repair at work Car Repair workspace Car Repair service in progress The customer wants to know can you take it today, and what's this going to cost? If nobody picks up, they call the next shop. Clara picks up every time, captures the vehicle and the issue, and gets the job on your bay schedule before you've even washed your hands.

For an independent mechanic, the phone is a constant temptation you can't physically reach. You're elbow-deep in an engine bay, you're on a transmission lift, you're test-driving a noise complaint with both hands on the wheel — the phone rings, you can't touch it without smearing the entire shop, and by the time you're at the sink, the caller has already moved on. The owner of a small auto shop is almost always also the senior tech. The person best equipped to answer the call is the same person you'd have to pull off a paying job to do it.

Repair customers shop around, especially on bigger jobs. Brakes, timing belts, transmissions, AC compressors: when the estimate is over $500, most people call two or three shops before deciding where the car goes. Research published in Harvard Business Review found that businesses contacting a new lead within five minutes are 100 times more likely to make contact than those waiting thirty. The shop that picks up wins the diagnostic appointment — and from there, the work usually follows.

Industry research from Invoca puts the average small-business missed-call rate at around 25%. For auto shops, where the techs are also the owners and physically can't pick up while they're working on someone else's vehicle, the real rate runs higher. The hidden cost isn't just the one missed job — it's the relationship. A customer you fix once usually comes back: routine service, the next squeak, their spouse's car. Every missed first call is potentially years of recurring service that goes to a competitor instead.

Service appointments — Clara handles this for car repair

Service appointments

Check-engine-light calls — Clara handles this for car repair

Check-engine-light calls

Brake & tire jobs — Clara handles this for car repair

Brake & tire jobs

Diagnostic estimates — Clara handles this for car repair

Diagnostic estimates

Same-day repairs — Clara handles this for car repair

Same-day repairs

Pickup & drop-off coordination — Clara handles this for car repair

Pickup & drop-off coordination

Warranty enquiries — Clara handles this for car repair

Warranty enquiries

After-hours callbacks — Clara handles this for car repair

After-hours callbacks

When customers call, Clara can...

  1. Ask what's wrong with the vehicle
  2. Confirm the year, make, and model
  3. Check if it's drivable or needs a tow
  4. Capture preferred drop-off date and contact info
  5. Let them know when you'll call back with an estimate
Hi there, you've reached Westside Auto. I'm the virtual assistant, how can I help you today?
Hey — my truck's been making a grinding noise when I brake, especially turning right. Can you look at it this week?
Sounds like it could be a brake issue. Let me grab a few details. What year, make, and model is the truck?
It's a 2018 Ford F-150, the SuperCrew.
Got it. How long has the grinding been going on — a few days, a few weeks?
Maybe two weeks? It's gotten louder.
Thanks. And is it grinding the whole time you press the brake, or only when you press hard?
Pretty much the whole time now.
Understood — that's worth looking at soon. Is the truck drivable, or were you wondering about a tow?
It's drivable, I've been being careful with it.
Got it. Can I take your name and the best number to reach you?
Tyler Brooks. 720-555-0142.
Thanks Tyler. And the ZIP for the shop you'd be coming from?
80212.
Perfect, that's well in the area. Mike's in the bay right now but I'll pass everything across — he'll call you back this afternoon to set up a time. Anything else?
No, that's everything, thanks.
You're welcome, Tyler. Mike will be in touch shortly. Drive safe!

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Solo

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£49.99
/month 7-day free trial

One person. Every call covered

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Answers calls 24/7
20+ natural-sounding voices
Call summaries, transcripts, and recordings
Spam filtering and urgent flags
Make and receive calls, all in one place
Call forwarding, keep your number
Live chat support

Teams

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One business, multiple people, total coverage.

Everything in Solo, then:

Multiple users on one account
Shared phone numbers
Call routing to the right person
Web dashboard
Call summaries sent to email
Priority support

Frequently Asked Questions

Can Clara handle service appointment requests?

Yes. Clara asks for the vehicle's year, make, model, the issue, and timing — and captures it all in a written summary you get the moment the call ends. You can call back already knowing what's coming in.

Will Clara know what to ask about a car issue?

Clara is configured for the questions auto shops actually need: vehicle details, what's wrong, when it started, whether the car is drivable, and how to reach the customer. You can customize the questions any time.

What if a customer calls about a tow or roadside emergency?

Clara flags urgent calls — a no-start, a breakdown, an accident — as high priority so you can decide whether to call back, dispatch help, or refer to a tow partner. The driver hears immediately that the message is being passed on.

What if someone calls about an existing repair?

Clara takes a message with the details — status check, pickup time, extra work needed — and flags it so you can follow up when you're free. The caller is told you'll be in touch shortly.

Does Clara work after hours and weekends?

Yes. Clara answers 24/7. After-hours leads are captured the same way and waiting in your inbox first thing — so you start the day with the bay already scheduled.

Will callers know they're speaking to AI?

Clara introduces herself as the virtual assistant and sounds natural — most callers continue the conversation without thinking about it. You can adjust how Clara opens the call to fit your shop.

Can Clara quote prices over the phone?

You decide. Clara can share standard rates — diagnostic fee, oil change, tire rotation — or simply let callers know you'll provide an estimate once the car is on the lift. You're in control of what Clara says about pricing.

Do I need a new phone number?

No. Clara works with your existing shop number. Set up call forwarding and Clara starts picking up the moment you can't.

Keen to hear how Clara sounds?

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Keen to hear how Clara sounds?

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60-Second Demo Call