Getting the most from Clara

No. Voicemail records a message and hopes the caller leaves one - most won't. Clara has a real, natural conversation: it greets the caller with your business name, asks the questions you've set, captures their details, and sends you a summary. The caller feels heard, and you get an inquiry instead of a dial tone.

Yes. When you set up call forwarding, you pick how many rings you get before Clara takes over. Set it short if you want Clara to catch most calls, or longer if you'd rather have more chances to pick up yourself first. You can change it any time in Settings → Call Handling.

During setup you tell Clara about your business - what you specialise in and what services you don't offer. That's how Clara answers accurately and avoids promising callers work you'd never take on. You can update these details whenever your business changes.

Yes. Clara asks for the essentials by default - what the caller needs, their name, number, and location - and you can add your own questions in Settings → Questions. Mark any question as required so Clara always collects it, and drag to reorder them. Good questions are what let you prioritise callbacks.

Clara can text callers automatically the moment a call ends. Choose a thank-you message, a booking link, a payment link, or your own custom message - you set it up once and Clara sends it to every caller from then on, with no action needed from you.

After every call you get a short summary, the caller's details, a full word-for-word transcript, and an urgency indicator. Reading these shows you what callers actually ask and where conversations end - so you can fine-tune your welcome message and questions over time.