Scan the QR code or tap to call and hear how Clara answers the phone.
Farooq and his wife run 14 instructors across Virginia. Clara now answers pricing, course, and booking questions after hours — so students get help, and dinner stays uninterrupted.
94%
after-hours calls answered
11h
saved each week
🇺🇸 + 🇪🇸
callers handled
Thanks for calling Nova Driving School. I'm Clara, how can I help?
“ I used to answer the phone in the middle of dinner. Now Clara does it, and nobody waits.
— Farooq Hussain, Founder, Nova Driving School
Farooq and his wife run Nova Driving School in Virginia together, with 14 instructors and both in-person and online lessons. Since using Clara as their driving school phone answering service, they've stopped feeling like they have to pick up at all hours, without worrying about missed calls.
Nova Driving School offers in-person and online driving lessons across Virginia. Farooq and his wife built the business themselves, and today they manage a team of 14 instructors, coordinating schedules and dispatching drivers based on location.
The phone was always busy. Potential students would call to ask about pricing, how the online course worked, when they could book. The questions were simple enough, but they came at all hours — during family dinners, on weekends, at 11 at night. Students mid-way through their online course would call when a question came up rather than wait. There was no natural off switch.
“Before Clara, if we were having dinner with guests or out shopping, the phone would ring and we'd feel like we had to answer it,” Farooq says. “You didn't want to miss the business. Now, we just don't feel that pressure anymore. Life feels easier.”
That started to change once Clara was answering the phone. When someone calls Nova Driving School now, Clara handles it — answering questions about pricing, course structure, and scheduling. Over time, Farooq has taught Clara the answers Nova gets asked most, going back through call recordings and adding instructions when something didn't land right.
Customers have responded well. When Farooq followed up after those early calls, several said the experience was clearer than they expected. Spanish-language support has been especially useful for the school's Hispanic customers, who can get answers in their first language.
“I listen to the recordings, and if there's a question Clara didn't handle well, I add it in,” he explains. “It keeps getting better. And customers have been giving really positive feedback about how it handles their calls.”
For Farooq and his wife, not much has changed about how Nova Driving School runs. The calls still come in, students still get answers, and the business still moves forward. And dinner, for once, stays uninterrupted.
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